Orders

How to place order?

Select your preferred items and add them to your shopping cart. Once complete, proceed to check out and make payment. Ensure that your shipping information is correct.

When will my order be processed?

All paid orders will be processed within 2 working days (excluding weekends and public holidays).

How do I know if my order is successful?

An order confirmation email will be sent to your registered email address.

What should I do if I do not receive an order confirmation email?

If you do not receive the order confirmation email within 2 working days, please check your junk folder. Alternatively, you may also contact our Customer Service.

Can I change my shipping address after my order has been confirmed?

We are unable to re-route your shipment address once delivery instruction has been confirmed. However, should your order remain in the processing stage, you may contact our Customer Service to assist you.

Payment

What are the payment methods?

We accept both Master and Visa credit card payments. You may also opt to pay by installment via Atome.

How can I get my invoice?

An invoice will be attached and delivered together with your purchase.

What is Atome installment payment?

Through Atome, you can buy from Beaute Library Online Store and split the payment into 3 equal installments. It’s interest free and no other hidden fees.

Who are eligible?

Malaysians who are above 18 years of age

How do I get 15% off for my purchase?

It's simple! If you are paying using Atome for the first time for RM50 and above Beaute Library purchase, you'll get the 15% off when you check out and pay for the order.

Delivery

Where do you deliver to?

We provide complimentary standard delivery to addresses within Malaysia. Note: Our courier service does not deliver to P.O.Box addresses. For international shipping, customers will need to bear the cost of courier charges. Please contact our Customer Service for more details.

How long does it take to receive my order?

Complimentary Shipping: 5-7 working days (for WM) and 7-15 working days (for EM), not including weekends & public holidays. Express Shipping: 3-5 working days (for WM) *RM20 will be charged. International Shipping: Delivery time may vary. *Please expect delays for delivery to addresses located in Red Zone area due to MCO*

What if I miss the delivery?

We will make a maximum of 3 attempts to deliver your order. If we fail to reach you at your specified shipping address, we will leave you a message. A re-delivery will be attempted the next working day upon receiving your reply.

What should I do if I do not receive my order?

You may contact our Customer Service team who would be glad to assist you.

Can I change my shipping address after my order has been confirmed?

We are unable to re-route your shipment once delivery instruction has been confirmed. However, should your order remain in the processing stage, you may contact our Customer Service to assist you for possible redirection.

Exchange / Return Policy

What is the return/exchange policy?

We would ensure that you are completely satisfied with your Beauté Library purchase. We will gladly accept any unused items for an exchange within 3 days of purchase.

Please contact our Customer service if: - there is a missing item(s) in your order, or - a product has been wrongly delivered, or - damaged products due to shipment, or - product discoloration.

Refund Policy

What is the refund policy?

Purchases made are not refundable. You may contact our Customer Service for more details.

Cancellation Policy

Can I cancel the order?

We regret to inform that orders cannot be cancelled once they are confirmed. Kindly ensure you have checked all relevant information before you proceed with payment.

Facial Packages

How do I redeem the Facial Treatment Packages?

Our customer service will contact you to make an appointment at an outlet of your convenience. Alternatively, you may also send us a Whatsapp at 012-4730 072 to make an appointment.

What is T&C for First Time Customer?

Offers are valid only for Malaysian citizens over the age of 21 living in the Klang Valley area. Customers are to present their NRIC & proof of purchase at our outlets for verification purposes prior to redemption. This offer is non-exchangeable or refundable, and cannot be used with any promotional programs, offers, discounts, vouchers, or privilege cards. This offer is redeemable at all 10 Beaute Library locations in the Klang Valley.

I am an existing Beauté Library customer, but I've purchased packages or treatments that are only valid for new customers. What can I do now?

You may contact our Customer Service team who would be glad to assist you.